Thursday, September 3, 2020

Ku Klux Klan, Past and Present Essay -- American America History

Ku Klux Klan, Past and Present The Ku Klux Klan (KKK) is one of America's most established and most dreaded gatherings. Driven by the fantasy of a world with just one ace race, the KKK regularly utilizes savagery and moves exempt from the laws that apply to everyone else to advance their motivation. Brutality and racial oppression was not their unique aim. They have been in the shadows for more than 130 years and keep on flourishing in America's general public today. The Ku Klux Klan started coincidentally during the reproduction time frame after the common war in the Southern United States. The southern individuals had experienced incredibly the impacts of the extraordinary war. Huge numbers of them lost their homes and manors. Numerous additionally lost companions and friends and family to the war. The individuals required a discharge from the distress of regular daily existence. In 1865, six men from an unassuming community in Tennessee coincidentally started what has become the biggest and most dreaded loathe gathering in the nation. The men chose to make a club to help discharge the pressure of the occasions. The men were all poor and couldn't stand to make outfits or incredible ensembles for the gathering, so they chose to utilize materials. They wore the cloths over their backs furthermore, put pillowcases on their heads. They additionally hung the materials over their ponies. The Ku Klux Klan was going to ride just because. In the starting, the men needed to do just pull tricks on individuals. Be that as it may, the individuals were more scared than they were brightened up. They before long acknowledged what they could do with these dread strategies. The South had transformed into a spot that was not, at this point theirs. The slaves were presently free (a considerable lot of these men were slave proprietors) and carpetbaggers were originating from the North to exploit the southern individuals. They saw the opportunit... ...m to share very similar things for all intents and purpose. They contain data that sabotages different races and religions. A larger part of these locales additionally bid to youths, adolescents and more youthful youngsters by flaunting such mottos as Cool Hate Music. Cartoons are additionally found on numerous pages. These kid's shows exhibit the foe races in disappointing circumstances that regularly detailed the focuses and perspectives on the KKK. At long last, the KKK is a difficult that won't disappear for long. As we have seen, the KKK will be dynamic for a period and afterward vanish. For whatever length of time that there is contrasts between individuals in this world, there will consistently be loathe. Also, the Ku Klux Klan will be there to benefit from this detest and endeavor it inside and out. They might be quiet for a long time, however you can rely on the way that they are there. They are The Invisible Empire and will consistently be the dim

Tuesday, August 25, 2020

The Wind In The Willows By Kenneth Grahame Essays -

The Wind in the Willows by Kenneth Grahame Kenneth Grahames The Wind in the Willows is a sarcastic impression of the English social structure of the late nineteenth century, during a period of quick industrialization all through Europe. Additionally thought to be a childrens story, this novel passes on Grahames confidence in the capacity of one to carry on with an unreasonable and relaxed life, liberated from the commitments of the average workers, and qualified for this life through high economic wellbeing and riches. The River Bank characters, particularly Toad, speak to the individuals who carry on with this inactive existence of the high society. Interestingly, the stoats and weasels of the Wild Wood look like the working class, and an ill will between these two classes existed. The lower classes of the time were dependent upon poor ways of life, just as abuse by the production line proprietors and representatives. They built up a disdain and unfriendly mentality towards the high societies. In this book, Toad most noticea bly epitomizes Grahames perfect existence of recreation and opportunity and thusly has his home taken over by the insubordinate average workers Wild-Wooders. All the more critically however, Toad displays numerous characteristics, that make him, for most perusers, the most paramount figure in this book. However huge numbers of these qualities showed by the blue-blooded Toad appear to subvert the creators endeavored, legitimizing of extraordinary abberations of riches and social position (Keefer). Frog is demonstrated to be an extremely rich and noticeable figure in the River Bank society. He is notable in his locale, and in the network of the Wild Wood, and is a dear ally to Mole, Rat, and Badger, the other three principle characters. Frog shows numerous excellent characteristics that make his figure a truly paramount one. Rodent portrays him to Mole as being, in every case great tempered, consistently happy to see you, generally sorry when you go He is undoubtedly the best of creatures. So straightforward, so well-intentioned, thus friendly (13). Amphibian is likewise an old buddy, is a humane creature, and he shows these characteristics, and others, at various focuses in the story. For instance, he welcomes Mole and Rat to accompany him on his experience (16). Notwithstanding, it appears that the creator has made Toads negative characteristics more complete and more significant than his previously mentioned positive characteristics. Amphibian is an extremely coercive and luxurious individual, he is pompous and self-important, and as indicated by Rat once more, maybe hes not shrewd we cant all be virtuosos; and it might be that he is both egotistic and arrogant (13). It is these sorts of characteristics that appear to characterize the character of Toad as more vital than the others seem to be, and plot the run of the mill picture of those individuals from the high society. His narcissism is glaringly shown in the tunes Toad sings to himself while getting back (117 and 121). His oblivious and critical perspectives are repeating. To the woman sympathetically giving him a ride, after she finds his untruths, he yells, You normal, low, fat canal boat lady! Dont you dare converse with your betters that way! (112). He likewise thinks modest of the washerwoman in jail, who unexpectedly spares his life (84-5). He expect a considerable number of things and, maybe honestly and unconsciously, affronts individuals whose concl usions contrast from his own, just like the case in talking with Rat on page 16: Presently, you dear old fashioned Ratty, said Toad imploringly, dont start to talking in that firm and sniffy kind of way, since you know youve got the chance to come. I cant potentially oversee without you, so please think of it as settled and dont contend its the one thing I cannot stand. You without a doubt dont intend to adhere to your dull fusty old waterway for your entire life, and simply live in a gap in a bank, and pontoon? I need to show you the world! Im going to make a creature out of you, my kid! These attributes of Toad stand apart to make him the most important on the grounds that there is some component of entertainment present while Toad stays careless in regards to it himself, not endeavoring to be amusing, yet regularly being very genuine. These are the kinds of characteristics, in any case, that appear to be at chances with the development of Grahames moral story. Grahame endeavors to legitimize the extraordinary

Saturday, August 22, 2020

Bloody Sunday Incident Assignment Example | Topics and Well Written Essays - 1250 words

Wicked Sunday Incident - Assignment Example At the point when people in general loses trust in its law authorization framework, at that point the time has come to audit the standards in question and get them changed. Presentation From 1960 through 1969, the United States encountered various changes, for example, the death of President John F. Kennedy, the heightening in the Vietnam War, the primary arrival on the Moon, the ascent of the hippy time and eminent occasions in the battle for Civil Rights. One of these Civil Rights occasions was the stroll over the Edmund Pettus Bridge in Selma, Alabama by 600 Black Americans on Sunday, March 7, 1965. The reason for the walk was to get the ideal for Blacks to cast a ballot (Hunter and Barker 2011). The legislative leader of Alabama was George Wallace, who was viewed as a supremacist and segregationist. Alabama State Troopers appeared in power and in a little while, the get-together transformed into a bleeding encounter, with the police seen as utilizing exorbitant power on the gathe ring (BBC 2013). Various individuals were hospitalized with wounds and the impacts of poisonous gas. The walk would later be directed again on March 28, 1965, this time with Martin Luther King in participation. 1.The key focuses for the Bloody Sunday occasion were that 600 Black Americans directed a tranquil walk over the Edmund Pettus Bridge in Selma, Alabama. ... 2. The occasion happened in Selma, Alabama, March seventh, 1965 on US Route 80 at the Edmund Pettus Bridge. The nonconformists were pushed back to the Browns Chapel Methodist Church which was the place the walk had begun from (BBC 2013). 3. The quiet nonconformists began from the Browns Chapel Methodist Church and strolled along US Route 80 to the Edmund Pettus Bridge. They didn't stop anyplace nor did they direct any illicit activities. Senator Wallace had gotten wind of the way that there would be a walk by the Blacks and called up the State Troopers to meet the nonconformists and have them scatter and return home. At the point when the dissidents got together with the troopers, they were advised to return home or go to chapel yet they would not move. The police, with gas veils on, started pushing ahead until they arrived at the primary line of nonconformists (BBC 2013). By then, the troopers started pushing individuals in reverse and individuals began tumbling down. There were tro opers riding a horse too who were employing wood clubs. Many were beaten, even those that were at that point down on the ground. Eventually, a portion of the dissidents started tossing blocks and jugs at the police with an end goal to retaliate. Various individuals were harmed and placed into the emergency clinic (Davis 1999). 4. There were two reasons that this walk occurred. The first was that the Blacks had been having gatherings about leading a stroll over the scaffold to battle for the option to decide in favor of Blacks. The second explanation behind the walk was that after a February rally meeting held at one church in Marion, Alabama, when the congregation goers came out the congregation, they were assaulted by state troopers and one man, Jimmie Lee Jackson, who was attempting to shield his mom from being clubbed, was

Literature Values Essay Example For Students

Writing Values Essay Writing can have numerous and various qualities on an individual. It is all dependingon the story and the worth or good issue the writer needs, you, the peruser toget out of it. The worth writing had on me was in reality difficult to put intowords. In any case, to comprehend the estimation of writing you should know the definition ofvalue and writing. Worth has numerous implications yet there is two that relate. Worth in helpfulness or significance to the owner and a rule, standard, orquality thought about beneficial or attractive. Writing is a collection of compositions inprose or section. Writing produces esteem since it is fundamentally an investigation ofan experience or circumstance. I got an alternate an incentive out of every story. With MarkTwains The Adventure of Huckleberry Finn it gave me that one doesn't have tobe edified or fit in with the thoughts of society to get refined or develop. With Huck Finn he fled from everything that was viewed as enlightened. He hadnothing and truly didn't need anything. And yet he experiencedand developed living hazardously. This made me esteem Hucks experience and take itas my own. Huck demonstrates his development when he remarks on how the ruler and dukedupe the residents into accepting that they are the dead keeps an eye on siblings, andHuck says, I see nothing so disgusting.(Twain 163) Eventhough the lord and duke submit a horrendous follow up on the townspeople he still feelssorry for them when they get tarred. Huck remarks, Human creatures can beawful coldblooded to one another.(Twain 225) In William Faulkners Barn Burningit recounted a man named Abner Snopes who consumed stables when disturbed or frantic. This washis method of exacting revenge on them. Animal dwellingplace Burning has two very evidentstruggles. Abner abuses his family similarly as the high society has mistreated him. Horse shelter Burning to me depends on misled outrage. Which is basicallyhappening in nowadays. For instance, a young person and his folks have it out, heleaves, and now his outrage is coordinated toward anything in his pathway. BarnBurning has an incentive in that it appears in life that individuals actuallymisdirect their outrage. For example, in the acts of mass violence and bomb dangers thathave happened in the recent years. Much the same as Abner Snopes felt like anoutsider to the high society, so did the understudies who submitted these violentacts. In The Swimmer, it made me esteem life and what it brings. Provided that your not cautious or you don't keep an eye out it will past you up withoutnotice. Similarly as with Everyday Use, one of the girls didn't esteem whoshe was or whom she was on the grounds that she was going out searching for her history. Whichshe as of now had readily available. Perusing the entirety of the writing this semesterhas widened my point of view. It has caused me to understand that there are a great deal ofthings that we as individuals in this general public underestimate. Writing has mademe esteem a ton of encounters and circumstances; I didn't think about until I readall of the short stories by different writers with various styles and perspectives ofthings. It is odd how the writing that has been written in the past stillhas an effect on what happenings in todays society. We can emphasize thesame thoughts, qualities, and ethics into what is happening today. English Essays

Friday, August 21, 2020

Mask Work in Drama Essay

Our cover work in show was an encounter that I especially delighted in without a doubt. It additionally made me a superior show understudy since I expanded my body development unquestionably more as my face couldn't be seen. It has likewise given me that with a cover on you can take the plunge with your body development however you ought to let it all out the same amount of with out a veil on. Pieces This piece of the portfolio is the place I state what Fragments of Mask work I learnt and delighted in. Watchword Fragments: Pieces of development we fundamentally made up our self’s however consistently needed to keep them ceremonial and exact. The development we were instructed in specific exercises were from a custom and must be Ritualistic and exact so every move was significant. Instances of sections I learnt in the exercises with respect to Mask work: I recollect the primary exercise that we accomplished cover work I was so uncertain climate I might want it or not. What we did was sat around Miss Grenene did developments that we needed to duplicate in a ceremonial style. At that point she made up duplicate the custom daily practice with sounds so in the end we were all doing likewise developments and sounds making us a chorale. At that point she made us carry on the custom including sounds and developments to it as we go. Miss was additionally playing the drum, which made it sound like an antiquated custom war drum. I felt uncertain while doing this yet anyway my feelings turned out to be increasingly certain as the class custom showed signs of improvement and better. The emotions I had were that I needed to keep together with the gathering like a melody should. Genuine sounds and recollections of sounds and developments were utilized in that custom to carr y on to making our own custom. Like applauding whistling stepping a wide range of sounds and developments. Every one of these thoughts went through my mind and I was thinking this is acceptable so why not include this, this and this to the piece. This was the beginning stage for our work as next we needed to do a custom in veils, which truly completes the custom. I needed to collaborate with Ross, Jack, Lisa and Joe to play out a Ritual of going from a nonpartisan quiet spot to a hot spot, to a virus spot and afterward an amusing spot. I found on this first execution with a veil that in light of the fact that my face was concealed I needed to communicate my character with my body and much more so as I didn’t have discourse. We as a whole needed to group together also to resemble a chorale. Tragically I felt apprehensive on that exhibition as everybody was moving at various occasions and I was unable to keep up so it went seriously. For the developments I figured I should look freezing and act it and look hot and act it for the others I did likewise reason for the custom. I comprehend that a custom is to be a genuine event and you should act genuine and centered while showcasing a custom like for instance in a burial service or wedding. Which brings me onto my next piece which was the point at which me Jack, Lauren, Keeli, and Michelle were showcasing a wedding. The estate of this exhibition must be not kidding and exact which it was. We did slow obvious developments that streamed and were emblematic to a wedding. This was a decent piece when we performed it anyway the white material got trapped in Keelis hair and we as a whole wound up giggling. At the point when we performing it I saw weddings on t-v and, in actuality, and perceived how formal they were, so I chose to draw my presentation from that. I played the vicar and with the veil on I felt that Ginny was gone and the Vicar of the wedding was there. I felt quiet and great about this presentation as it was progressed admirably however we as a whole chuckled which accentuated significantly more the need t be not kidding in a custom. Not one of my pieces up to this point has satisfied me with Mask Work. Not on the grounds that I don’t like since I generally couldn’t do my job effectively in development or voice. Presently I was placed in a gathering for my moch test and I w as splendid and certain from the word go I had no issue communicating my self and cherished it. I feel that in the event that I did it once I can do it again perhaps it was the weight of the test that caused me to progress nicely, anyway I am unquestionably increasingly certain with veil work after that. Reaction: My passionate reaction to cover work is to move toward it in a willing manner. I had an inclination that I had fizzled at whatever point I didn’t give a decent exhibition, which was more often than not, which prevented y certainty. I had a feeling that I didn't have the foggiest idea what I was fouling up for quite a while this made me disappointed with the work. This made me increasingly decided however in light of the fact that I love dramatization so much I was not going to be bothered by enhancements that could and were at long last made. Likewise while we were attempting new things I felt upbeat or tragic or furious and this was identified with the developments. I found that moving a ton made me upbeat and I could do that a great deal on the off chance that I was down. My Intellectual reaction to the work was to consistently be arranged and have a go at everything and improve. I constantly needed to mentally give a decent contribution to work and get a decent out put from it. Thoughts were continually streaming into my head to place into a show piece, yet tragically I didn’t realize when to stop. The developments that we investigated were constantly formal and expressive as indicated by the character or custom we were playing in. In our moch test I was so satisfied with the reaction I provided for the work, which were supernatural thoughts, and formal developments, which got a decent reaction, back this made me satisfied. I generally felt prepared to attempt however had fluctuated feelings all through for the most part of center and disarray to the show piece. Advancement: Sections were associated and created as we found out more and put our expanding veil work methods together into a custom piece. Like our sounds like drumming or murmuring were associated with developments. For instance a shout sound+ hands attempting to haul your hair out could = a crazy individual in custom. Another model could be an individual with pawed hands over their head + a long snort could = an individual in a custom who is furious. Cover + Movement = A soundless bit of show where just the body can decipher the custom utilizing genuine pr㠯⠿â ½cis and ceremonial development. Likewise you should consistently have your head forward and confronting the crowd. At that point you ought to have your shoulders back and have clear ceremonial developments and if there is sound use it so it’s clear and applicable likewise uproarious or very relying upon the state of mind. Cover +Movement+ Sound= A Ritual with expressive development and sounds were successful including environment depending the custom piece. Mask+ Movement+ Sound+ Music= For instance a bit of cover work like Oedipus which was the play we did and transformed into a custom. Fro sound we utilized words from the play like passing, marriage, hanging, the grouching of the eyes. At that point we connected these to ceremonial developments like individuals dieing and the grouching of the eyes. We utilized the music when there was a great deal of strain at a high pinnacle of the custom. The theme did developments all together this looked powerful and I preferred the manner in which they all moved at various level yet resembled an ensemble in a custom. Assessment: The moch test we did depended on a play called Oedipus and which we needed to extricate 10 words and transform it into a custom with development and music. Our 10 words were: Passing, Marriage, Hanging, Grouching, Suffering, Hurl me, Madness, cutting knifes, torment, and friends and family. The melody which was Niki, Chris, Kirsty, Joe and Michelle utilized sluggish developments and long suffocating words which made the custom sound like a universe of misery. I was the storyteller and I said about the Marriage, passing and hanging and the gouging of the eyes at the outset. This was exceptionally successful and afterward toward the end I went ahead shouting frenzy. At that point the franticness the ensemble came out and cut me to death then I said the frenzy is done like I was shutting the custom. I should state I adored the manner in which each one developments were so exact and formal. This so powerful and the sounds we utilized represented the developments we did which made it look great. I loved it since it streamed well and the sounds were boisterous and expressive. On the off chance that I needed to change something about the custom it would be the way that we could have moved more in time and furthermore that the music could have been utilized more to show pressure. Likewise the garments were acceptable too Red representing blood and dark is the frenzy of executing. Different gatherings were so acceptable also I discovered that from them careful discipline brings about promising results. They were so reasonable in voice and development. Particularly Sheryl and Daniel in voice. The chorales in all the gatherings could have moved better however. From this the thing I have discovered that everybody must deal with is their developments. The crowds were so acceptable they gave us a great deal of applauds and backing to spike us on.

Thursday, August 6, 2020

Everything You Need to Know about Customer Journey Mapping

Everything You Need to Know about Customer Journey Mapping The approaches towards customers change over time as does the market itself. Successful entrepreneurs continuously seek and implement new management opportunities in order to attract, maintain and broaden their circle of customers.Traditional marketing approaches are not completely suitable any longer because customers have higher expectations due to the differentiation of the market. What this means is that marketing based on managing relationships with customers must evolve into experience and engagement management.One of the approaches which have been employed by marketers and entrepreneurs in an effort to achieve customer satisfaction is the Customer Journey Mapping. An increasing number of companies has been giving Customer Journey a chance in the past few years, and the general attitude towards it is rather positive. For the time being it is used mostly for providing clarity on customers’ attitudes, mapping out the current state of the company and identification of improvemen t possibilities. © Shutterstock.com | elenabslIn this article, we will present everything you need to know about Customer Journey through sections 1) Introduction to Customer Journey, 2) Elements of Customer Journey Mapping, 3) Touch points / Channels in Customer Journey Mapping, and 4) Customer Journey Mapping Process.INTRODUCTION TO CUSTOMER JOURNEYThe concept of Customer Journey was created in the late 1990s as an outside-in technique in business management. The outside-in approach focuses on improvement of customers’ experience in order to resolve problems and ensure continuous positive relations with them.It targets optimal customer engagement through proper management and credit attribution of touch points and channels through which the customer interacts with an organization or a brand. The necessity of such an approach rises from the realization that all interaction points and mediums have value in the process and should be stimulated appropriately. Moreover, it tries to create a more holi stic view of customer behavioral patterns â€" understand emotions, desires, and needs as well as influences of the company’s endeavors on them.One of the crucial components of Customer Journey is the collaborative approach of different departments which constitute a company. Customer Journey advocates believe that only by ‘breaking down the silos’ the company can acquire the above-mentioned insights and reach its objectives â€" loyal customers who advocate and bring in new ones.The most important tool of Customer Journey is the Customer Journey Map. It is a structuralized scheme of the elements of customer experience process, touch points of interaction with the organization, channels through which it is obtained as well as a ‘behind the scenes’ overview. In other words, it includes what you want to provide to the customer and what the customer would like to receive from you in different stages and the gaps where these two lanes are not compatible. In the following section s, we will focus on description and explanation of all of these.ELEMENTS OF CUSTOMER JOURNEY MAPPINGKey elements of Customer Journey Mapping are phases of a customer’s experience lifecycle â€" that is, phases through which a consumer progresses in reference to a certain company. In this section, we will discuss most frequent elements used in Customer Journey Mapping.AwarenessConsumer awareness is the amount of recognition which a potential customer has a particular brand as well as the extent of specific product association to a brand. It is extremely beneficial for companies to be differentiated from the competition (if the awareness is not negatively-driven) because consumers tend to turn to something familiar, especially if there are too many similar options. Moreover, such brands tend to be advocated in family and friends circles and lead to continuous advertisement and establishment of a strong hold in the market.Customer Journey Mapping has the assignment of presenting the a mount of awareness your segmented customers have for your brand, the rate of success your campaigns have the awareness percentage and the gaps between what is required for and what is being done in matters of elevating customer awareness.DiscoveryOnce your targeted customers become aware of your products and services and gain interest in them, they undertake a process of information acquisition. Customers propose inquiries on the product and interact with branches of your company whether through a query made to a call operator or face-to-face communication with one of your sales representatives at the Point of Sale (PoS) in your store. Moreover, the process of Pricing will be put in motion by your customers. This means that they will evaluate the cost of the product or service they are interested in with reference to how much they are willing to spend for it.Customer Journey Mapping should provide insights on whether the interaction is informative, useful and engaging for your custo mers and if not it should point out issues you should take care of. Also, it should detect balance or lack of it in the pricing process.PurchaseWhen your customers opt for the purchase of a good or service you are offering, they experience an emotional response to it. The response should contain a feeling of satisfaction, and this is achieved mainly by simple and fast transaction process as well as a feeling of paying a reasonable price.Customer Journey Map must include quantitative and qualitative statistics on the experience your customers have in the process of purchase. If the statistics show lack of positive emotions in the majority of your segmented customers, you should revise technological strategies towards payment opportunities, sales representatives’ competencies, as well as your pricing determinants.Post Sales Support / Use of Product or ServicePost sales support represents a wide area of consumer management after purchase of a sort has been made which is focused in en suring proper functioning of and help with the use of a product or a service. It can be technology oriented and involve the assistance with technology merchandise, consumer-oriented when it helps customers in the management of the product and automatic which is available for consultation at all times and is mostly online based. Moreover, post sales support can be embodied in the form of permanent or provisory warranties for the purchased good or service.Your Customer Journey framework might point out that customers are not satisfied with the quality of (some or all) your existing post sales support tools or find that your company does not provide post sales support tools which they need. Moreover, it should determine whether the usage of a product or a service meets your customer’s expectations.ComplaintOne of the crucial elements in customer management is the way complaints are addressed. When a customer presents, a complaint he/she must feel like the company is engaged with the problem and is going to take care of it in a timely manner. If the customer receives no understanding or repeatedly help, he/she will probably acquire a permanent negative opinion of the company and advocate against it.Use the Customer Journey Map to define the amount of consumer satisfaction in reference to how your company deals with their complaints.Bonding With ProductIn order to ensure loyalty of your customers, you should let them feel appreciated and thought of repeatedly. Moreover, you should offer them new and useful ways of investment with your company â€" this is frequently done through renewal and upgrading of your products and services according to needs and preferences of your customers.Your Customer Journey Map will be able to provide insightful information for new projects according to specified desires of your customers.AdvocacyPositive advocacy shows that you have done all of the previous elements in synchronization with your customer’s expectations and needs. Ne gative advocacy shows your company is doing something wrong in regard to its customers.By setting a Customer Journey framework, you will be able to detect problems or gaps in your customer management efforts and consequently make way for improvements.TOUCH POINTS IN CUSTOMER JOURNEY MAPPINGAs we have mentioned in the introduction, touch points have an immense value in the Customer Journey process. They represent any and every interaction a customer has with the company. In the recent decade, the touch points and channels broadened to the online market in addition to traditional face-to-face or telecommunication interaction.Touch points in Customer Journey Mapping are regarded as a team of players who all make the conversion happen. It is like a soccer game: although one team member scores the goal, every team member who navigated the ball in an attack made the goal possible. It is essential to attribute credit properly to each of the touch points and ensure their optimal influence i n the Customer Journey. Moreover, collaboration between different touch points is crucial for achieving specific contextual approaches while remaining consistent for the customer.Below are some of the major key touch points of customer experience with an organization with the brief and general key notions on how each of them should be handled.WebsiteEasy access (for example, implementation of Search Engine Optimization techniques)Simple to use (especially the payment procedure)Clear and informativeVisually appealingPhoneAdaptation of channels for mobile usageApplicationsFace-to-facePositive and pro-active approachUsefulnessWord-of-mouthAdvertisingBrand awarenessSatisfied loyal customersE-mailConstructive, personalized information or offersPostTopics which customers will find interesting and usefulHere is an example of touch points for a travel agency. Investigation on the touch points of purchasing a service â€" booking a trip, showed that your customers tend to look up the destinat ion of their interest on their mobile phones though a simple inquiry on a search engine (typing ‘travel to Paris’). It would be advisable to invest in high ranking your website through the Search Engine Optimization techniques. The next step, the customer makes is reading through the information and services you offer on your webpage â€" it is important to adapt the utility of the page in reference to the type of medium your customers might want to employ â€" mobile applications, tablet or desktop. Once the information and decision for purchase have been made, you must provide a simple and useful payment system. Studies show that complex systems discourage customers and can result in cancellation of purchase or at least no desire to continue conversion relation in the future.CUSTOMER JOURNEY MAPPING PROCESSAfter learning about the elements and the touch point of customer journey, the next step is to define the process of how you can develop the customer journey map of your custo mers. Below is an illustrative example of such map as well as the steps for you to follow to create it for your customers. Step #1: MapPlanningStart With Words: After you have decided to create a Customer Journey Map, you should form a collaborative team of people whose abilities will be most beneficial for the task. Your team should be built with respect to all of the segments you wish to cover with your map in order to create a correct and insightful review of the customer journey. Agree upon a precise objective of your journey map: do you want to investigate a specific process or build your organization’s ecosystem map (an all-inclusive map of all the processes of customer management). Moreover, segment the targeted customer/s whose journey you wish to analyze. Define roles and responsibilities of your team members.Create a Story Board: Once you have determined the scope and scale of your Customer Journey Map, create a story board which will include all of the elements of segmented customer/s journey. Include all of the experience the customer/s had or might have with your company from initial conta ct (awareness) to an end of a sort (loyalty, advocacy or closure of relations).Define Touch Points and Channels: Determine all of the touch points where customers interact with your organization (social networks, ads, applications, search engines, website) and their channels (various mediums for virtual interaction, call centers, stores, etc.).Explore Your Customer’s Drivers: Define what are customer’s expectations and requirements of each of the touch points and channels. Interview your segmented personas and give them opportunities of feedback. All of the information is essential for having a correct and usable customer journey map.Data GatheringHere you should go as detailed as necessary in reference to your objective. Gather quantitative and qualitative statistics on sales, complaints and support requirements as well as analysis on satisfaction with the products and services.Map CreationThrough primary stages of map creation, you should implement an interactive approach to m ap creation â€" your team might use post-its and markers to create a map which you will later install in a Customer Journey software. Customer Journey Map will include all of the gathered data in relation with key elements, touch points and channels and will provide a structuralized result of your examination.Step #2: AnalyzeUse collaborative insights from team members of different departments in your organization;Prioritize and rank information in the map;Recognize gaps, issues and opportunities for improvement;Agree on some adjustments in cross-channel and intra-channel management in order to maximize utility of elements of customer experience;Revise touch points and optimize their efficiency in relation to the preferences and needs of your targeted customers.Step #3: PresentOrganize all of your findings and adjustments in a ‘roadmap’ for the company;Present to employees, managers and owners in order to achieve full comprehension of the tasks which must be made in order to imp rove the customer experience (as all of them have influence on the efficiency of implementation of results and ideas);Monitor and manage the realization of projects;Do not hang the Customer Journey Map on the wall as a passive and static result. It is a tool and must be actively adjusted and updated in order to provide continuous understanding of the Customer Journey.The market is bursting with entrepreneurs and companies in all niches. It is becoming more difficult to maintain a solid presence, maintain customers and attract new ones. The traditional inside-out approach to business management does not seem to cut it anymore. With so many options from which the customers can choose a profit-only orientation has a good chance of ending up being acquisition by a larger enterprise or bankrupt. What proves to be the only real solution is making the customers perpetually happy. For so long companies focused only on the relationship with the customers up to the point of purchase. Basicall y, consumers were regarded as cash machines which can be easily replaced when broken (discontent). The Consumer Journey is a process established as a helpful instrument for resolving burning issues of the modern market â€" keeping and broadening circle of customers. It is an effort to understand the total process which leads to conversion, ways in which it can be improved as well as issues which need to be addressed and gaps which should be filled. For further investigation on goals and features of Customer Journey Mapping take a look at the comprehensive webinar by experts on Customer Experience Management Claire Sporton and John Dalton and watch interesting short productions on Moments of Truth and Outside-In Perspective by Future Smith company.

Monday, June 22, 2020

Contract Law Research Ultimate Lease And AFL Contract - 1100 Words

Contract Law Research: Ultimate Lease And AFL Contract (Case Study Sample) Content: Contract Law: Case StudyStudent NameInstitutional AffiliationIssueThe issue reigning, in this case, is to the enforcement of the agreement for lease (AFL) and the viability of the lease contract that Mr. Simonds claims to have entered with Franklin Ltd on behalf of Pinnacle Ltd. In this case, Pinnacle accepts an unsigned letter stating the regulations for the lease of their land with Franklin Ltd. The client believes that since he accepted Franklins letter dated 22nd March 2012, he fills that he had a binding contract with Franklin Ltd. Further, the letter had relevant lease documents with one of its clause (5) indicating that the acceptance by the Lessee would qualify as a binding contract. However, the other provisions were subject to negotiations and depended on the signing of the Final Development Plan for leasing the premises.Question 1The two parties are in the process of making an ultimate Lease and AFL contract. Contract law stipulates that there has to be an offer followed by an acceptance involving people of sound mind with consideration in place. Neither Franklin Ltd nor Pinnacle Ltd has signed an acceptance to the offer of the lease and as a sign of an agreement to the terms in the lease document. Therefore, the lease agreement as held by Mr. Simonds is void. Nonetheless, negotiations were still ongoing meaning no contract had been made since changes were made to the original lease letter as held in Baker v. Taylor (1906). There seems to be just an agreement subject to the contract which in this case is not binding. Furthermore, Pinnacle has no legal documents signed as prove of legally being in possession of the land owned by Franklin Ltd hence, no binding AFL and ultimate lease has taken place.[Neil Andrews, Contract Law (Cambridge University Press, 2nd ed, 2015).] [(1906) 6 SR 500] Question 2The Australian act of 1936 on the law of property states that a binding contract entails offer and acceptance by the relevant parties in the form of writing. The contract should also constitute a consideration as declared by the lessor and accepted by the lessee without any change of the original document. Further negotiations as highlighted in the case is a reflection of a non-binding contract. With the negotiations and change of terms qualifies as a termination of the original lease agreement. Thus, the rental offer should be particular, just as held in Scammel and Nephew Ltd v Ouston case where it took place that the hire purchase offer was void. Also, there should not be any other give-and-take considerations for that leads to a counter offer as held in Hyde v, Wrench. Agreement exists when there is a Consensus ad idem, subjective acceptance. Additionally, silence does not qualify acceptance. Thus, Pinnacles silence upon receiving the lessors offer letter does not indicate acceptance and the lessor had not mentioned silence as a mode of recognition. Further, Franklin had also not accepted and signed the lease letter. [South Australia Property Law Act 1936 (Vic) s 3.] [[1941] 1 AC 251.] [[1840] 49 ER 132.] [Ewan McKendrick, Contract Law (Palgrave Macmillan, 11th ed, 2015).] [Felthouse v. Bindley (1862) 142 E.R. 1037] Question 3Collection of an informal and unsigned letter in writing does not constitute a binding contract. The contract law states that for a contract to be legally binding, it has to be duly signed by both parties under writing. The parties should be aware of the clauses therein and no other adjustments should be made after the signing of the agreement. Furthermore, the 1936 Australian Act on rent law indicates that a contract for a sale must constitute a binding contract in the form of writing[Ibid 6] Question 4Mr. Simonds wo...

Saturday, May 23, 2020

The Crimes of Margaret Allen

On February 5, 2005, Wenda Wright was cleaning the home of Margaret Allen when Allens purse containing $2,000 turned up missing. Allen was furious about the missing money and accused Wright of stealing it. When Wright denied it and tried to leave, Allen struck her in the head, causing her to fall to the floor. Determined to get the housekeeper to confess, Wright asked her 17-year-old nephew Quinton Allen, to bind Wrights wrists and legs with a belt. Allen then beat and tortured Wright for over two hours with bleach, fingernail polish remover, rubbing alcohol and hair spritz, which she poured onto her face and down her throat. Begging for Her Life Barely able to breathe, Wright begged Allen to let her go. Her cries for help woke up one of Allens children who walked into the room and witnessed what was happening. Allen instructed the child to rip off a piece of duct tape that she tried to put over Wrights mouth, but because her face was so wet the tape did not stick. Allen then strangled Wright to death with a belt. Allen, her nephew, and Allens roommate, James Martin, buried Wrights body in a shallow grave off the highway. Later Quinton Allen went to the police and confessed to his part in the murder and led authorities to where they buried the body.​ Margaret Allen was arrested and charged with first-degree murder and kidnapping. Autopsy Report During Allens trial, forensic pathologist and chief medical examiner for  Brevard County, Florida, Dr. Sajid Qaiser, testified about the results of the autopsy performed on Wenda Wright. According to the report, Wright had multiple bruising on her face, the front, and back of her ear, her left torso, and all over her left side, trunk, right hand, thigh, knee,  left eyebrow, forehead, upper arm, and shoulder area.   Wright’s wrists and neck showed signs of ligation, which meant she was hung or something was tied tightly around those areas. Based on these discoveries, he concluded that Wright died as a result of homicidal violence. The jury found Allen guilty of first-degree murder and kidnapping.   Penalty Phase During the penalty phase of the trial, Dr. Michael Gebel, a neurological physician, testified that he had discovered that Allen suffered over the years from multiple head injuries. He said that she had significant intracranial injuries and was at the lower end of intellectual capacity. He went on to say that Allens organic brain injury likely destroyed her impulsive control and her ability to control her moods. Because of this, Dr. Gebel felt that Allen would be unable to see that her attack on Wright was a criminal act. Dr. Joseph Wu, a neuropsychiatry and brain imaging specialist, also testified that Allen was given a PET scan and that at least 10 traumatic brain injuries were found, including damage to the frontal lobe. A damaged frontal lobe affects impulse control, judgment, and mood  regulation. Due to this, he felt that Allen would not be able to follow the rules of society regarding conduct. Other witnesses, including family members, testified that Allen was subjected to a lot of abuse as a child and had a tough and violent life. Allen testified on her own behalf and recounted that she had suffered multiple head injuries from being beaten as a child. Victim Impact Testimony Wenda Wright’s domestic partner, Johnny  Dublin, testified that Wright was a good person and that Wright believed that she and Allen were good friends. Other family members gave impact statements regarding the impact Wrights murder had on the family. Despite the medical findings, the  jury recommended a sentence of death in a unanimous vote.  Circuit Judge George Maxwell followed the jurys recommendations and sentenced  Allen  to death for the murder of Wenda Wright. On July 11, 2013, the Supreme Court of Florida upheld the conviction and the death sentence. Co-Defendants Quinton Allen was found guilty of second-degree murder and received a 15-year sentence. James Martin was sentenced to 60 months in prison for his help in burying Wrights body.

Monday, May 18, 2020

Defining Codification And Considering Its Relative Merits...

Discuss whether the idiosyncratic nature of the UK Constitution, from a wider European perspective, is a sufficiently powerful reason to pursue a codified Constitution for the United Kingdom. To codify or not to codify, that is the question, which this essay will address by defining codification and considering its relative merits and appropriate for UK legislation. Before exploring the tasks set, it is important to contextualize codification and a constitution through a definition. A constitution is a set of rules, set by the legislature that defines the powers and duties of the government and the relationship between the state and an individual.†¦show more content†¦An unwritten constitution can be changed in the same process for enacting statue law. The UK is one of three democratic states without a constitution. The other two are Israel and New Zealand. The uncodified nature of these constitutions can be said to be bizarre and some would say that this is a strength and others would argue that it is a weakness. If the UK were to codify its constitution, there would not be a clear precedent to follow, as a written constitution is not traditional. The British Government has been one of the most centralized in Europe. There are many arguments as to whether the UK should adopt a federal government. ‘Federalism’ is used to describe a government in which sovereignty is constitutionally divided (division of powers) amongst central and regional bodies rather than one legislative body, as in the UK. If the UK were to adopt federalism, this would create a balanced system so there would not be one particular level, which would be dominant and dictative. There are many arguments for and against a codified constitution for the UK. The strongest argument in favour of a written constitution is that in doing so, it would protect rights of an individual and the

Monday, May 11, 2020

The Elementary and Secondary Education Act - 732 Words

The Elementary and Secondary Education Act (ESEA) of 1965 was a part of the Great Society program which sent funding to primary and secondary schools, this act was enacted to hold schools responsible and to improve equality in education on a national level. This act targeted low-income families, specifically migrant and English limited families. Part of the ESEA was an attempt to close the gap which had been furthered by race and poverty, in order to improve the education of these students and their families. In recent years this has been reauthorized under the No Child Left Behind Act (NCLBA) of 2001. (Crawford, 2011) The Equal Education Opportunities Act (EEOA) of 1974 made it so that every state was required to provide equal education to all individuals. Section 1703 of the EEOA requires state educational agencies and school districts to take find ways to overcome the issues presented to English Language Learner students in the classroom and to make it so that they can participate on a level playing field. This however did not actually require a school to enact any English as a second language program. The educators were only required to fulfill three factors: â€Å"whether the school’s program is based upon sound educational theory or principles, whether the school’s program is reasonably calculated to implement the educational theory effectively, and whether, after a period of time sufficient to give the program a legitimate trial, the results of the program show thatShow MoreRelatedThe Elementary And Secondary Education Act852 Words   |  4 PagesThe Elementary and Secondary Education Act (ESEA), brain child of President Johnson, was passed in 1965. ESEA was intended to mitigate disparities in access to quality academic services and learning outcomes endured by underprivileged and minority students by federally funding schools serving their communities. ESEA, later revised as No Child Left Behind, was to be one element in a larger reform agenda focused on urban redevelopment, vocational training and â€Å"EDUCATION AND HEALTH† (Thomas BradyRead MoreThe Elementary And Secondary Education Act1526 Words   |  7 PagesThe The Elementary and Secondary Education Act (ESEA), was revamped in 2001 as the No Child Left Behind Act (NCLB). Due to the time period of the inception and now, there is a pressing need for reform. Even when the law expired four years ago, Congress continued to update the out of date NCLB Act was never seriously considered by the House Committee on Education and the Workforce until now. Since the Republicans assumed control of the House of Representatives, they have created and passed a seriesRead MoreThe Reauthorization Of The Elementary And Secondary Education Act948 Words   |  4 Pages Every Student Succeeds Act was a new law that was signed into legislation in 2015 by President Barak Obama. ESSA is a biparty educational reform law was designed from several aspects of No Child Left Behind. The United States Department of Education (2015) stated that ESSA focuses on factors such as, advancing equity for the nations disadvantaged students by investing more in preschool programs, local innovations, reporting student progress on all high stakes assessmentsRead MoreEducation Reform For The Elementary And Secondary Education Act877 Words   |  4 Pageshistory of education there has been many education reforms. According to Enrique Pena Nieto â€Å"Education reform has as its main purpose to make sure that the education delivered is of quality† ( (2015 BrainyQuote INC, 2015). Whether it be for primary and secondary students, higher education, low-income students, or teachers, there is always an improvement that can be made for the better. A comparison of educati on reforms that reveals some of the positive, negative, and needed changes in education. One ofRead MoreFederal Elementary And Secondary Education Act Essay719 Words   |  3 PagesAfter the report, A Nation at Risk (1983), the federal Elementary and Secondary Education Act (ESEA) of 1965 was reauthorized in 2001 as the No Child Left Behind (NCLB) Act (U.S. Department of Education, 2001). This reauthorization was a call to attain educational equality for all American students and to lessen the achievement gaps between and among ethnicity groups, children of poverty, and disabled populations (U.S. Department of Education, 2001). Additionally, because of this increased scrutinyRead MoreInclusion Of The Elementary And Secondary Education Act869 Words   |  4 PagesInclusion in education is when children with and without disabilities participate and learn together in the same class. One law that provides rights to students is the Individuals with Disabilities Education Improvement Act of 2004, which is a law guaranteeing special education services to all children with disabilities in the United States. Then there is the No Child Left Behind Act of 2001, which is a† United States Act of Congress that is a reauthorization of the Elementary and Secondary Education ActRead MoreElementary And Secondary Education Act Of 20011735 Words   |  7 PagesBy: Patrice Murphy English 122 Instructor: Stephen Rogers 8/18/2014 The current version of the â€Å"Elementary and Secondary Education Act of 2001† is â€Å"The NO Child Left Behind Act of 2001†. Which supports â€Å"standard-base† education reform, each state is responsible for developing assessments in basic skills and standards. The Federal Government’s plays a part over seeing in annual testing, annual academic progress, report cards, teacher qualifications, and funding changes. ThisRead MoreElementary And Secondary Education Act Waiver Application1380 Words   |  6 PagesVirginia’s approved Elementary and Secondary Education Act waiver application, schools must meet increasing targets — referred to as Annual Measurable Objectives (AMOs) — in reading and mathematics for all students, three â€Å"Proficiency Gap Groups,† and other subgroups in order to meet federal accountability requirements† (Virginia Department of Education, 2015b, p. 1). AMO’s are not available for scienc e; however, scores can be compared with the division and the state. Newsome Park Elementary School has aRead MoreThe Elementary And Secondary Education Act And The No Child Left Behind Act1335 Words   |  6 PagesEvery Student Succeeds Act (ESSA) was enacted into law on December 10, 2015 by former President Barack Obama. This law replaced the No Child Left Behind Act of 2001 that President George W. Bush passed into law during his presidency. The No Child Left Behind Act (NCLB) replaced the Elementary and Secondary Education Act of 1965 which was passed by Lyndon Johnson. The ESSA â€Å"reauthorizes the 50-year-old Elementary and Secondary Education Act (ESEA), the nation’s national education law and longstandingRead MoreBilingual Student Sector Of The Elementary And Secondary Education Act Of 1965871 Words   |  4 Pagesstudent sector of our education system. The most impactful legislation, I believe, that was a vital toward helping this sector, was Title VII of the Ele mentary and Secondary Education Act of 1965, signed into law on January 2, 1968 by President Lyndon Johnson. As a formal teacher, President Johnson was an avid believer in equal opportunities for those children of low-income families, of which many of the EL students were. Title VII I of the Elementary and Secondary Education Act of 1965 â€Å"promot[ed]

Wednesday, May 6, 2020

Alcohol and Alcoholism Essay - 682 Words

Alcohol and Alcoholism Alcohol is a drug, but unlike the other drugs, marijuana, cocaine, heroine, and probably all the others for some reason this is socially accepted and is legal. Alcohol is bad for you and does have long term affects associated with it. Such as the long addiction to it, effects on the body, and the social interaction effects. Alcohol, and alcoholism is common in America, but drinking is more common around kids. Social drinking a term kids and drinkers have come accustom to, social drinking is defined by one standard drink per hour, and no more than 3 per day, but some people just socialize around people that drink as heavily as they do and confuse that for social drinking. Addiction to alcohol†¦show more content†¦The alcohol consumption effects all these and have an overall personality change when signs of alcoholism begin. Alcohol overall has a detrimental effect over the body and the mind. I do believe alcohol is a drug and like other drugs which are not legalized in the U.S. it is still really bad for you. Also from alcohol a big risk is in evolved with drunk driving, and getting alcohol poisoning. Both of these possible consequences are a big factor when someone drinks irresponsibly, Drunk driving accidents, and deaths happen to much to not notice and to know that drinking is a big cause of deaths in the year. Alcohol poisoning has a greater chance of killing you because the effects are the usual drunken depressant effects but it slowly gets worse as you slip into coma, and if not taken care of die. Social drinking and effects one can have on someone?s personality is usually a drastic change. From this I mean I can speak from experience, one of my friends is an alcoholic from my perspective every chance he gets he drinks and if that is compromised his personality does somersaults, and changes into a mean self centered alcoholic, but anytime he?s not drunk he seems normal but close interaction would prove to be that he has a personality problem, and a severe attitude. What I am trying to say is that my friend is my friend and he?s been through concealing, and (AA) classes and still he struggles to be intoxicated everyShow MoreRelatedAlcoholism : Alcohol And Alcohol Addiction1362 Words   |  6 Pages Alcoholism is an addiction to the consumption of alcoholic liquor or the mental illness and compulsive behavior resulting from alcohol dependency. Alcoholism formerly called alcohol dependence or alcohol addiction, is the more severe end of the alcohol use disorder spectrum. It is a destructive pattern of alcohol use that includes tolerance to or withdrawal from the substance, using more alcohol or using it for longer than planned, and trouble reducing its use or inability to use it in moderationRead MoreAlcoholism And Alcohol Abuse And Alcoholism Essay1891 Words   |  8 Pagesconsumers of alcohol do not suffer adverse consequences. Individuals with excessive drinking patterns, nevertheless, have an elevated risk for alcohol-linked problems ranging from social to health issues. Alcohol abusers are a sub-population of alcoholic or alcohol-dependent individuals. However, the terms â€Å"abuse of alcohol† and â€Å"alcohol dependence† are dissimilar (Harford Muthen, 200 1). Consequently, alcohol abusers may drink excessively without being dependent. In addition, alcohol abuse includesRead MoreAlcohol Alcoholism And Alcohol Abuse Essay1319 Words   |  6 PagesAlcoholism and alcohol abuse are different, although they have several connected characteristics, including genetics, how you were raised, social environment, and emotional health. Some of the following are indicators of alcohol abuse e.g., craving alcohol, having tried to quit in the past, but could not, spending longer time drinking than you expected, or continuing to drink even though it causes trouble with family or friends. An alcoholic is someone who has no control over alcohol and is unableRead MoreAlcoholism and Alcohol Abuse1492 Words   |  6 Pagesmortality rates due to alcohol-related accidents and health issues are close to 35,000† (â€Å"Alcoholism and Alcohol Abuse). This fact explains how many problems come along with alcohol abuse, and tell about health issues and a ccidents that could be caused by alcohol. Alcohol can be very dangerous and threaten the lives of people even if they are not the one consuming alcohol. Wrecks often happen and kill innocent people as a result of people drinking and driving. There are many alcohol related deaths inRead MoreAlcoholism and Alcohol Abuse1082 Words   |  5 Pagesan addiction to alcohol. This drug can be a mild to chronic addiction and sometimes can turn out fatal for some people (Chakraburtty). Almost 100,000 people have died from overusing this drug (Chakraburtty). Alcoholism and alcohol abuse is not only damaging emotionally, physically, and mentally to the person who is doing it, but to the people around them as well. Both alcoholism and alcohol abuse are each categorized as different cases. Alcohol abuse is different from alcoholism because people whoRead MoreCauses Of Alcoholism And Alcohol Dependence885 Words   |  4 Pages Causes of Alcoholism Introduction Alcoholism or alcohol dependence is one of the most prevalent problems found among teens and adults alike. But, what exactly is alcoholism? Alcoholism is a chronic disorder marked by excessive and usually compulsive drinking of alcohol leading to [mental] and physical dependence or addiction (Merriam-Webster). However, it is still unclear to scientists as to what particularly forms this addiction. Yet, all research has led to three very distinct componentsRead MoreEffects Of Alcohol Abuse And Alcoholism1446 Words   |  6 Pages When entering the field of social work, a person should understand the effects of alcohol, not only on an individual, but also the effects on the families. Alcohol is one of the many substances that people use and abuse. Since alcohol is legal for any one over the age of twenty-one, many people begin drinking and then develop an addiction to the substance (Goldberg, 2016). Alcoholism effects people of all ages, background, social status, or ethnic group (National Institute on Drug Abuse, 2016).Read MoreAlcohol Abuse And Alcoholism Abuse1458 Words   |  6 PagesThe alcohol abuse definition is similar to alcoholism in that in both cases alcohol is causing harm to the drinker s life and those around them. The difference is that those who abuse alcohol, but are not yet alcoholics, typically can put some limitations on their drinking and they have not yet become physically addicted to alcohol. The key to the alcohol abuse definition is not in the amount of alcohol consumed but on how it affects an individual. Alcohol abuse is a psychiatric diagnosis in whichRead MoreAlcoholism And Alcohol And Alcoholic Products Essay2304 Words   |  10 PagesIntroduction: Alcoholism is defined as the addiction of an individual to alcohol and alcoholic products. It affects the individual’s health, personal relationships, and social life. In medical terms, it is considered as highly chronic, psychiatric disease which damages almost every organ in the body. Individual who remains preoccupied with alcohol is called as an alcoholic. It is the major problem in New Zealand. The excessive use of alcohol puts various effects on the nation. These effects are onRead More The Dangers of Alcohol and Alcoholism Essay3323 Words   |  14 Pagesfamilies impacted by alcohol abuse. Its a pretty big deal. We have a tendency to only look at part of the puzzle.† (Kevin Lewis). As a society we tend to categorize the severity of addiction in a way that drugs are the most dangerous and alcohol being just a problem. Because alcohol addiction can be a slow progressive disease many people don’t see it in the same light as drug addiction. An addiction to drugs is seen as being a more deadly and dangerous issue then that of alcohol because a drug addiction

Building an Ethical Organization Free Essays

string(90) " to slacken in delivery of services especially if there are no monetary gains being made\." There has been a substantial increase in the prevalence of health problems in the society today. Diseases without cure like HIV/AIDS and other sexually transmitted diseases whose treatment is extremely expensive are here with us. These diseases present a challenge to the current society. We will write a custom essay sample on Building an Ethical Organization or any similar topic only for you Order Now The problem is intensified by the fact that many of the members of the society cannot afford to foot the costs of basic healthcare let alone the expensive diseases. Another contributor to the problem is that sexually transmitted diseases are more prevalent among poverty stricken communities. The diseases have been cited as a great threat to development in the society as they kill or debilitate members of the society who are the force behind developing the economies in their communities. From this situation therefore arises the need for the provision of treatment services to the society at low costs. This is the only way to save the society from slumping back to poverty and more disease. It is in view of these problems therefore that the low cost medical services public health clinic has been proposed, and plans for its continuity been devised. This paper looks into the various aspects that are to be the mainstay of the operations in the clinic. These aspects include the scope of services to be delivered, the conduct of the personnel in the clinic and the organizational structure to be used in the organization. The public health clinic is a non profit ethical organization meant to deliver medical services to the society. The services the organization is designed to offer address the issues of lack of adequate healthcare in the society today. Since the diseases that the clinic targets demand costly treatment facilities the organization strives to ensure it provides services that are of high quality. Recovery of the health of the society is an aim of the organization and it recognizes the need to use high quality instruments in the delivery of health services. The organization therefore will use latest technology tools and methods to make sure services the services delivered are of the highest standards and address the health problem fully. The organization, being a non profit organization, will deliberately work for the people who are suffering from serious diseases and have no money for treatment. Many non profit hospitals engage in outreach programs aimed at assisting the community. These programs directly or indirectly affect the health in the communities. The activities go beyond the traditional role of the medical organization. They create environments, both social and economic that would influence behaviors to better health and better communal well-being (Aday, 1993). In the day to day running of the clinic there shall be provision of services like immunization programs, services meant for prevention of sexually transmitted diseases, and providing health assurances and assets assurance. Immunization programs are aimed at preventing infectious diseases in the population. Infectious diseases are a cause of many health problems in the society. Lack of immunization in the society causes occurrence of diseases like tuberculosis which is a leading killer disease, and polio which has no cure. The devastating effects of these diseases point to the old saying that prevention is better than cure. The program of preventing sexually transmitted diseases is meant to cut the numbers of people currently suffering from the disease in the society. The numbers of those who suffer from sexually transmitted diseases are very high and given the high costs the treatment of the diseases there is an urgent need to root out the diseases from the society. One of the aims of the organization is to steer the society from the brink of health disaster and to ensure that in the future not much diseases to cure. This program will disseminate information on HIV/AIDS prevention and synthesize the community on the risky behaviors and benefits of behavioral changes. Health assurance and assets assistance are initiatives that are meant to ensure that those who run the risk of getting infected with diseases. For instance, there are workers in the health sector like home based care providers for the HIV/ AIDS disease who run the risk of contracting the disease. Asset assistance is geared to giving out assets like rooms for other collaborators in the health sector to deliver health services to the community. The assets are available for groups such as counselors and for mobile disease screening practitioners. The clinic functions will also encompass keeping of birth and death records, emergency services like child delivery services, as well as offering services to the disabled. Apart from these the clinic shall venture into the field and provide educational programs. The clinic shall provide the society with information on environment protection. Environmental protection is a preventive measure on diseases caused by germs such as dysentery and diarrhea. The mission of this clinic is to protect patients suffering from AIDS and other sexually transmitted diseases through superior health care system and excellent customer care service on a very reasonable price or at the structure. As it is stated in (Abidi, 2001), the clinic is focused on tackling diseases that are extremely dangerous to the community, and through its employees, endeavors to provide high quality services that are aimed at detection, and prevention of diseases as well as providing educational programs and personal environmental health. In the organization of the clinic the employees shall be there only for serving the patients with best treatment and facilities and not for earning money. The employees shall be focused on the goals of the organization as described in the mission statement to the latter. The nurses and doctors and other clinic workers shall conduct themselves in line with the ethical attitudes delineated in the work plan of the organization. Again the employees of the clinic shall be required to follow their professional ethics in order to provide high quality services. There is a general tendency of employees to slacken in delivery of services especially if there are no monetary gains being made. You read "Building an Ethical Organization" in category "Papers" This stems from the natural ambition of workers to make profits for their institutions. To avoid this problem from affecting the clinic organization, the workers shall be adequately briefed on the mission of the undertaking. Their ethical sensibility shall be called into the equation. Moreover the employees shall be well renumerated for their services. Good pay will reduce the chances of their breaking of the clinics mission and its ethical code since some may get tempted to make money on the sidelines of the organization. It is known that if the doctor is not well paid they end up starting their own clinics and these results in the doctor giving substandard services in the place of employment. Lack of good pay also increases the chances of the doctor stealing things like medical instruments and medicine from the clinics. The organizations code of ethics shall be based on international ethics medical association standards. The ethics are safeguards for the provision of good services to the patients. The organizations code of ethics shall include: Practice of the medical profession with conscience and dignity. The medical staff shall be required to carry out their duties guided by their conscience and in a manner that are dignified. Conscience will always make the practitioners do their best to avoid guilt, and conducting themselves with dignity the workers shall respect the laws of the profession. Priority is given on the life of the patient. This means that in-spite of all other things that the medical practitioner will be involved in, be it in the clinic or outside the place, they should be ready to attend to patients at any time they are called upon. The urgency involved in their duty sometimes requires that they must be ready to attend to patients anytime of the day or night. Respect of the secrets that are confided by patients. The staff of the clinic shall not divulge secrets they get from patients in the course of treatment. Medical practitioners get privy to many secrets of their patients which they get as they conduct oral and physical diagnosis of the patients. It is unethical for the practitioners to let the secrets out. Another ethic is to honor the noble traditions of practicing medicine in all situations. The workers shall be required to uphold to the traditions of the medical profession. The medical field is a field that is vocational in nature and those who go into it are supposed to enthusiastically adherer to the practice of giving medical services without being followed. Good cooperation between co workers. Good cooperation between the workers is a virtue tat requires deliberate effort of each member of the organization. This ethical practice gives each member of the organization an easy time in doing their work. Practice no biases based on religion, nation or race etc. biased practices are some of the leading courses to the derailment of the goals of corporate undertakings. Since the services offered in the clinic are sought after by people from all walks of life it is fundamental for the doctors and nurses to carry out their activities with no bias at all. Never to use medical practice contrary to humanity laws in respect for human life. Humanity laws shall be given priority in all cases a contradiction occurs between the humanity laws and other issues. For instance when there is no money to pay for the subsidized services the medical attendant should give the treatment all the same. Self respect. Self respect goes with dignity medical personnel should show. Someone who respects themselves is more unlikely to be careless in their duty. Consecrate the life to serve humanity. Members of the organization must be dedicate to serving humanity to the best of their abilities (Geneva, 1948). The specific contribution of each ethic adds up to a body of work values that are in conformity with the mission of providing the best services to the patients. Within the organization there shall be a culture of collective responsibility. Since all of the work in the organization is ethically bound the members of the organization shall be dedicated to being responsible. This philosophy shall enable the members to check on each other and ensure that all work for the fulfillment of the goals and aspirations of the organization as stipulated in the mission of the organization. Non profit corporations such as those of health care are charities, and being so have exemptions from paying some taxes. The corporation therefore, must be seen to engage in charitable activities as defined in the laws of the state. By the law, non profit organizations can be pushed by government agencies to deliver the services they are supposed to give (Robert, 2006). The organization should strive to make sure the government has no reason to resort to using this measure on them. Participatory leadership is suitable for the leader of the clinical organization. The leader therefore shall lead in a manner likely to inspire confidence in the others. The leader shall be an example that the other workers can emulate. They should be embodiment of virtues like dependability, dedication, creativity and proper decision making. The leader is morally responsible to the patient in that they must ensure that the services given out to the patients are of the best possible standard, and that the workers under them perform their duties in accordance to the stipulated ethical code. Being an example, the leader shall effortlessly inspire the adherence to the culture of taking collective responsibility. According to Robert the governing board of hospital has the ultimate responsibility to appoint members of its staff who serve the patients satisfactorily. Then through the constitution of by laws the board delegates the responsibility for the patients’ healthcare to the medical staff (Robert, 2006). Relative supervision shall be in place and this will partially ensure the code of ethics is adhered to. Administration members will be in charge of overseeing the coordination of the affairs of the organization. However this duty shall be delegated to departmental heads as this are the people who can accurately see the daily happenings in their areas of specialization. The expectation, however, is that every individual employee shall abide by the ethical code out of their own volition. There shall be freedom of expression among the workers such that those who think others are not following the stipulated ethical practices can openly share their views. In matters which may include danger such as reporting a worker for gross misconduct the employees are advised to report to the relevant authorities. Protection of the whistle blower is guaranteed. It is imperative for the employees to know that any action they take that protects the sanctity of the code of ethics is acting ethically. Conclusion As it has been seen through out the paper the organization is dedicated to the provision of high standard medical services to the population. Adequate planning has therefore been put in place for the realization of the goal of providing world class services to the patients suffering from sexually transmitted diseases ands the promotion of general disease prevention measures to members of the society. The mission for the undertaking is the spirit all the other processes that the clinic, as discussed in the paper, needs for optimal performance. Behind the making of the organization structure, the devising of a working culture, the decision on oversight and the deliberation of a skill for leadership is the mission. The resultant organization has a workable structure and definitely will be able to function and deliver the desired result. References Abdi S. S. (2001). Knowledge Management in Healthcare: Towards â€Å"Knowledge Driven’ Decision- Support Devices. International Journal of Medical Informatics. 63(1-2):5-18 Aday, L. A, (1993). At risk in America: The health Care Needs of Vulnerable Populations in the United States. San Fransisco: Jossey-Bass Robert D. Miller, J. D. (2006) Problems in Health Care Law (9th Edition). West Publishing Company. The second General Assembly of the World Medical Association 1948. Medical Ethics Alliance info@medethics-alliance. org Retrieved; November 20 2008. How to cite Building an Ethical Organization, Papers Building an Ethical Organization Free Essays In the present, social organizations that cater to the critical needs of the society are very much important. Due to the numerous issues and problems of the government, these critically needs of the people are indeed being neglected or insufficiently addressed leading to some complications on the ideal conditions of the people. Due to the extrinsic responsibilities of the government as the main social controller, attention and important resources towards the welfare of the small social sectors are commonly hindered and are directed towards other issue. We will write a custom essay sample on Building an Ethical Organization or any similar topic only for you Order Now In general, the budget and efforts regarding some social needs are indeed insufficient thus, outsourcing strategies employing human service organization is important. In this aspect, human service organization becomes an important aspect in this dilemma. These organizations effectively addressed some of the critical needs of the people such as in terms of healthcare needs, skill development training, educational assistance, cooperative businesses, and others. Through devoting their resources, efforts, and skills towards the effective satisfaction of the important needs of the people in their community or society, private human service organizations serve as assistance organization towards the achievement of the sufficiently welfare of the people. Considering this aspect, formation of human service organization is indeed important as they serve as an effective medium in the effective development of the society. The Organization Acting a new director for a human service organization, the author of this paper particularly sees a critical need for the effective development of the educational system in the society. Education indeed serves an important function in the society mainly as the medium of the people towards acquiring valuable knowledge, effective training, an skill development which are necessary in promoting the success of each individual. Due to this significance, it becomes the objective of this desired human service organization to provide assistance program and strategies towards the educational aspect. As the director of this newly established human service organization, it will be the main priority of this institution to provide educational assistance programs for the youth. A significant element in the system of this educational assistance organization is the establishment of its target population or likely clients. The primary target of this organization is to provide assistance program mainly towards the impoverished or financial-challenged population. These are the people or community who cannot afford privately owned educational institutions, which are significantly expensive for their capacity. As such, this organization aims to provide a similarly effective educational system through assisting the normative educational curriculum from public institutions. Through which, this organization can develop the same effective educational training system for the benefits of the majority of the population. Through starting from the primary learning system of the young children of developing an effective institution and environment for preschool and kindergarten learning, this organization’s objective can be effectively started in the community. This will be continued through assisting the student while in the course of social learning curriculum to sustain the continuous training and the high-quality learning objective. Finally, the college system, which is deemed most critical for effective development will also, be given attention particularly on the financial aspect of this stage. Thus, aiding the financial needs of the student while in this stage will be important for the successful development of the individuals and the community collectively. The implementation of this aspect will have a screening stage for the effective management of the resources and efforts for this objective. Indeed, this organization aims to aid the population that is financially challenged in achieving effective and high-quality educational training. Mission Statement: Included in the services planned by this human service organization are the developments of primary educational and training institution dedicated for educational needs such as preschool and kindergarten schools for young children, weekend learning program for primary and secondary students, and financial assistance projects for college students. Regarding the first objective, this social organization will establish children educational facilities namely for preschool and kindergarten in targeted communities. These facilities will include professional childcare personnel who will assist the children in their early social interaction and learning development. For the second objective, educational assistance for primary and secondary students will be created which will be held in established facilities such as community centers and public schools. This will become an expansive strategy from the normative school curriculum to develop more critical and in-depth learning development for the public school student’s population. Third, among the primary objective is the development of the financial assistance program for needing students through the college curriculum including financial loaning system, scholarship grants, and apprenticeship program for skill development. Through this approaches, this institution can successfully promote both individual and social development through the aspect of the educational system. Values Statement: Being an educational institution wanting to provide the best possible service to its target clientele, the organization tries its best to reach the standard it has set for itself. The constancy of dealing with this particular need is certainly an essential factor that needs to be faced by the administration of the organization. The values of the clients served by the organization are the main foundation of the entire institution. The different values are then counted as important elements of success in the business. To be inspired in doing so, the mission of the institution shall be carried all throughout the operation of the educational organization. As a non-profit organization, the institution aims to hone the different aspects of organization all for the benefit of the clientele to be served. References: Robert J. Starr. (1994). Building An Ethical School: A Practical Response To The Moral Crisis In Schools. Routledge Publishing. Kenneth A. Strike. (2006). Ethical Leadership in Schools: Creating Community in an Environment of Accountability (Leadership for Learning Series). Corwin Press. How to cite Building an Ethical Organization, Papers

Challenges in Cyber Security for Business-Myassignmenthelp.Com

Question: What are the Challenges in Cyber Security for Business? Answer: Introduction Cyber security refers to the group of technologies, practices and technologies that are meant for protecting computers programs, networks and computer data from external attack, unexpected damage or even forbidden access through cyber-crime (Margaret Rouse 2017). It is the measures organizations have taken to protect their confidential information from external attacks by cyber criminals that may results in tempering with the important information. It is now a reality that in the contemporary world, businesses and organizations are moving away from the manual systems of storing data and information. New technologies have emerged to facilitate easy management of information, and quick flow of information through technological computer networks. This has made organizational activities much complex and easier; there has been increased rate of operation as the work processes are sped up, and also reducing workloads that used to accompany the previous manual work operational systems. But everything good comes with its negative side of the coin. In this information age, as much as most firms are advancing into new technologies, there have been challenges as well that pose a threat in their goals of computerizing the organizational work processes. These problems are technological in the name of cybercrime. Cyber-crime is the situation whereby a computer network is used as a place, a tool or a target for criminal activities (The Department of Commerce 2011). Cyber-crimes have posed big challenges to most firms as their valuable information has been encroached into, leading to loses and damages. This has necessitated creation of cyber security measures to curb on these criminal activities, but there have always been challenges in trying to implement these security measures. Literature Review A lot has been written regarding the field of cyber security; how best it can be implemented, and the challenges it faces in ensuring maximum security for the organization. There are various contrasting views about this field of study by various authors. Some authors have tried to deeply analyze the cyber security area to try bringing to light the extent to which it is of essential use for many organizations and the hardships of implementing it. According to (Kostyuk 2014), cyber-crime is a global problem that has ravaged a lot of organizations from America to Europe to Africa. Big global technological corporations such as Apple and Microsoft have all been the victims of cyber security with their systems being hacked into by the notorious network of cyber criminals. The prospect of cyber security infiltrators to break into highly secure organizations such as Microsoft spills a lot of worry to medium-size corporations and confirms the fact that cyber security is a global menace that requires extensive measures in order to combat (Brookes 2015). To successfully tackle this issue of cyber-crime and fully implement successful cyber security measures, the national governments need to invest enough efforts in fighting the crime. According to (Moens, Cushing Dowd 2015), governments have a duty to provide cyber security to their citizens and that if the national security declined in the cyber space, there would be increased threats to life and personal properties. Therefore, as much as organizations and businesses are required to take necessary measures to protect their information from external attacks by the cyber criminals, the governments do also have a very crucial role of creating effective cyber security measures that would ensure a favourable and threat free operating environment for the business investors and organizations. The most emerging trend in the fight against cyber-crime is the holistic approach (Tisdale 2015); (Atoum, Otoom Abu Ali 2014). Previously, most countries had their own ways, means and measures of tackling cyber security issues, and others even perceived it as a non-issue given that they had not experienced frequent threatening cyber-attacks. According to (Kostyuk 2014), Czech Republic witnessed numerous countries coming under heavy cyber-attacks on their big corporations, but never thought of their turn until the year 2013, when cyber-crime hit them hard. Many countries are realizing the importance of approaching the challenges of cyber security together as it poses more threat, not just on individual nations, but most nations are affected. Globalization has brought about the internet and almost every organization has adopted internet in their daily operations, and this diversity needs international collaboration to implement proper cyber security measures (Sendelj et al. n.d.). With emergency of dangerous extremist activities such as terrorism, most nations see the need to control the widespread of such practices, as terrorism is closely related to cyber-crime. But with this approach of togetherness, the major challenge in cyber security affecting most organizations across the world is the proper methods of providing technically-relevant training that can directly tackle cyber security threats (Silva et al. 2014). According to (Childers et al. 2010), one of the best and emerging ways to handle this is by engaging in competitive exercises. When devising a competition-based exercise for cyber security activities, one of the considerations organizers may have is presenting the students with what they can handle in relation to their expertise, therefore being able to challenge the experienced professionals while not overwhelming the inexperienced participants (Werther et al. 2011). All these are activities are aimed at improving cyber security execution skills. The Loopholes in Literary Works about Cyber Security Since cyber security is a complicated contemporary issue affecting various businesses and organizations all over the world, it has become so hard for the writers to nail down all the issues surrounding the area of cyber security. Numerous writers have had different views about this topic, some contrasting views others in agreement, but what remains clear is that there remains largely unexploited loopholes in the cyber security literature especially in regard to effects it directly have to individual business organizations. (van den Berg et al. n.d.) States that, modernization has made society so dependent on the Information technology, and businesses in the modern twenty first century can rarely do without technology and computer-based work operations which have got its numerous challenges posed as threats of cyber security breaches. Many literature works however, do not offer solutions and remedies that are specifically applicable for the effects of cyber-crime within the organization rather they tackle the cyber security issue generally as a whole without narrowing it down on how it may internally affect organizational operations or cause financial losses. According to (Australian Government 2009), the world at large has continued experiencing non-stop penetration of sophisticated and successful cyber-crime activities due to increased amount and value of electronic based information. This affects business organizations greatly just like any other sensitive sectors in any country. Therefore, a broader look at specific organizational cyber security threats and the remedies for ensuring maximum protection for the information is an important aspect most literary works have failed to point out when tackling the cyber security topic. It is important to note that there is still a wider area in organizational business structure that is yet to be covered because of generalization by the authors. Just like (Gunes et al. 2010) illustrated the connection between cyber systems and the physical world, there are less literature works about cyber security that illustrates its implementation in the business organizations. Less is known about the applicability of cyber security measures for most organizations as they still fall prey to cyber-crimes with less attention. A more detailed organizational-based approach in the analysis of cyber security is more important in understanding the effects of cyber security in business terms. While most literature works try to view cyber security issues in terms of dangers of terrorism and threats to the government information, very few have come out to address the large amount of money, individual organizations are losing in the business sector as well as information distortion and other damages. According to (The Department of Commerce Internet Policy Task Force 2011), the amount of internet threats have grown fast, therefore, there is a need for formulating security policies to evolve faster in and stay ahead of these threats. But all these are not explained in the organizational context; therefore, gripping together all the aspects that revolve around how challenging cyber security is to businesses is the most fundamental thing. A lot can be argued about the authors point of view on the cyber security topic but the open talking point is their lack of narrowing down the cyber security discussion to organizational level and how it could pose a threat to the organizational business operations. Furthermore, there is a literature gap concerning the challenges facing businesses in implementation of cyber security. This gap presents an opportunity for more research and analysis, as most writers tend to tackle similarly relatable issues when it comes to cyber security issues. Conclusion Cyber security is a growing problem for most businesses as they try to come up with measures on how to correctly adopt it. With proper cyber security, the important information within the organization is kept safe and secure, reducing the risk of financial losses as in the case of the banking institutions, including other damages. The increased rate of cyber-crime within the cyber space has put most businesses at a bigger risk, as the internet has grown full of many hackers who spend day and night trying to break into organizational systems. Businesses are now at bigger risk as any small security breach could present the opportunity for the cyber criminals to exploit. Businesses have tried so hard to create security measures addressing cyber security shortcomings, yet cyber criminals still find a way to hack into confidential information. According to (Deshpande Sambhe 2014) cyber security has three main principals, that is, Confidentiality, availability and Integrity. Sensitive information should remain confidential and only shared among the right people to avoid any leakages that may present criminals with the opportunity to strike. The information should also be available for those who need it within organization and finally, it should always have the integrity and should not be altered from its original state. Regardless of the current cyber security situations and the efforts the governments have put in, it remains clear that there is still a long way to go in implementing cyber security at organizational level. According to (Brookes 2015), it is very impossible for the government to provide cyber security for the whole public including businesses, but it has a role in formulating cyber security policies and implementing them as the only main prevention measure for the businesses. The rest of the task now remains on the organizations shoulders internally. References Atoum, I, Otoom, A Abu Ali, A 2014, 'A holistic cyber security implementation framework', Information Management Computer Security, vol 3, no. 22, pp. 251-264. Australian Government 2009, 'Cyber Security Strategy', Government Report. Brookes, C 2015, 'Cyber Security: Time for an integrated whole-of-nation approach in Australia', Indo-Pacific Strategic Papers, pp. 1-33. Childers, N, Boe, B, Cavallaro, L, Cavedon, L, Cova, M, Egele, M Vigna, G 2010, Organizing large scale hacking competitions. In Detection of Intrusions and Malware, and Vulnerability Assessment , Springer Berlin Heidelberg. Deshpande, VJ Sambhe, R 2014, 'Cyber Security: Strategy to Security Challenges- A Review ', International Journal of Engineering and Innovative Technology (IJEIT) , vol III, no. 9, pp. 290-292. Gunes, V, Pete, S, Givargis, T Vahid, F 2010, 'A Survey on Concepts, Applications, and Challenges in Cyber-Physical Systems ', KSII Transactions On Internet And Information Systems , vol X, no. 10, pp. 134-159. Kostyuk, N 2014, 'International and Domestic Challenges to Comprehensive National Cybersecurity: A Case Study of the Czech Republic', Journal of Strategic Security, vol VII, no. 1, pp. 68-82. Margaret Rouse 2017, 'Cybersecurity', WhatIs.com. Moens, A, Cushing, S Dowd, AW 2015, cybersecurity challenges For Canada And The United States, Fraser Institute. Sendelj, R, Lombardi, F, Ognjanovic, I Guarino, S, 'Cyber Security in Montenegro: Practice, Frameworks, and Challenges'. Silva, A, McClain, J, Reed, T, Anderson, B, Nauer, K, Abbott, R Forsythe, C 2014, 'Factors Impacting Performance in Competitive Cyber Exercises ', Interservice/Industry Training, Simulation, and Education Conference (I/ITSEC. The Department of Commerce 2011, ' Cybersecurity, Innovation And The Internet Economy', The Department of Commerce. The Department of Commerce Internet Policy Task Force 2011, ' Cybersecurity, Innovation And The Internet Economy', The Department of Commerce Internet Policy Task Force. Tisdale, SM 2015, 'Cybersecurity: Challenges From A Systems, Complexity, Knowledge Management And Business Intelligence Perspective ', Issues in Information Systems , vol XVI, no. 3, pp. 191-198. van den Berg, J, van Zoggel, J, Snels, M, van Leeuwen, M, Boeke, S, van de Koppen, L, van der Lubbe, J, van den Berg, B de Bos, T, 'On (the Emergence of) Cyber Security Science and its Challenges for Cyber Security Education ', NATO UNCLASSIFIED RELEASABLE TO PFP. Werther, J, Zhivich, M, Leek, T Zeldovich, N 2011, 'Experiences in cyber security education: The MIT Lincoln Laboratory capture-the-flag exercise. Cyber Security Experimentation and Test, 8. '.